We operate on a Business-2-Business basis. Members of the public would need to go through their insurer or legal representative.
New customers will be asked to pay a pro forma invoice before samples are accepted and any work carried out. Then samples are accepted via courier or post and the work will then be scheduled.
Our normal turn-around time is 10 working days following the day of sample receipt and is subject to availability of staff, equipment and acquisition of any extra chemical reference standards that may be required. For urgent cases we can often quote for shorter times.
A standard report is produced as a PDF and is emailed to the customer.
Interpretation and consultancy incur additional charges at our current rate. Return of samples is via your courier or we can arrange a courier in which case we will invoice you. Any hazardous waste disposal fees are also invoiced to you.
Existing customers will be invoiced when the report is emailed to them. Standard payment terms are strictly 30 days.
Our bank details (BACS) can be found on all invoices.