All new customers will be asked to pay a pro forma invoice before samples are accepted and any work carried out. Then samples are accepted via courier or post and the work will then be scheduled.
Existing customers will be invoiced when the report is emailed to them. Standard payment terms are 30 days.
Our normal turn-around time is 10 days and is subject to availability of staff, equipment and any chemical reference standards that may be required. For urgent cases we can quote for shorter times. A standard report is produced as a PDF and is emailed to the customer. Interpretation and consultancy incur additional charges.
For some jobs where the fees are small, you may have been asked to make a payment using PayPal and will be provided with a link to our payment page.